The InteriorDesign.net Go-To Buyers Guide Customer Service Information
The below FAQs will answer most questions about the Go-To Buyers Guide, but If you
need additional assistance, please email us at
goto@interiordesign.net.
Frequently Asked Questions (FAQs) Back to Top 1) What is a Designer Account? Why would I want to Create a Binder? A Designer Account allows you to create an ongoing record of the products and
companies you are interested in. You do not need to create an account to
browse the products in the Go-To Buyers Guide, but it is required to save a
product to your binder and to save a company as a favorite.
We have made an effort to make the login process as simple and fast as possible.
Once you have created a MY BINDER account, you can easily return to your own
customized list of go-to products and companies to make working on your
projects as efficient as possible. You’ll have the ability to add notes to each
product and company for future reference, and to print them to add to a client
proposal or internal presentation.
Back to Top Follow the link to “forgot your password?” on the
login page. Upon entering the
email address you used to create your account, an email with your password
information will be sent to that address. Be sure to check your email filters if
you don’t receive it within the hour.
If you need additional assistance, please email us at
goto@interiordesign.net.
3) My username and password do not work. We will investigate for you. Send us your name, email, and the name of the
company you wish to edit. Email us at
goto@interiordesign.net.
4) Do companies know when I am adding their products to my binder, or adding them as a “favorite” company? Companies will be able to see general information such as how many designers
have added their products and/or added them as favorites, but will not have
access to specific, identifying information such as names or email addresses. We
will never give your personal information or information about how you
personally use the Go-To Buyers Guide to anyone.
If you request information from a company, you are required to include an email
address, which the company will then have access to, in order to respond to your
request.
Back to Top 5) What if a company removes a product from their profile but I have saved it to my binder? You will see a message in your MY BINDER account to tell you the product has
been removed by the company. You can contact them directly via the Request
for Information link on their page if you’d like to follow up with a company.
Back to Top 6) Can a MY BINDER account be used to post listings on the Designer Swap Shop? Yes, you will see a “Designer Swap Shop Listings” tab in your MY BINDER
homepage. It will link to a page explaining how to post a listing, or edit or delete
existing listings straight from your account.
Back to Top 7) I want to report a problem / error. If the problem or error is regarding a Company Profile page or a Product Detail
page, click on the “Report a Problem” link in the top right corner of those pages.
That link will allow you to submit the information and a direct link to the page in
question for our review.
You can also email us at
goto@interiordesign.net.
8) My question is not listed here. Back to Top Back to Top 1) How do I get my company listed on the site? Click the “companies: add a listing” link in the upper right corner of the Go-To
Buyers Guide home page. You will be directed to our easy Create-A-Profile
wizard and can have your listing up on the site in just a few minutes!
Please note: While new listings and/or any changes made to a listing will be
published live on the site immediately, it takes 24 hours for each new account
and/or any changes to be included in the search results.
Back to Top 2) Can an interior designer/architect, or design firm, list their company? The Interior Design Go-To Buyers Guide does not currently accept listings from
designers or design firms. Rather it is a resource for designers to find
manufacturers, contractors, associations, etc., to assist them in their work.
Back to Top Follow the link to “forgot your password?” on the
login page. Upon entering the
email address you used to create your account, an email with your password
information will be sent to that address. Be sure to check your email filters if
you don’t receive it within the hour.
If you need additional assistance, please email us at
goto@interiordesign.net.
4) My username and password do not work. We will investigate for you. Send us your name, email, and the name of the
company you wish to edit. Email us at
goto@interiordesign.net.
5) I need a username and password so I can edit my listing. Unregistered users wishing to edit an existing listing must be registered by
Customer Support. Send us your name, email, and the name of the company you
wish to edit. Email us at
goto@interiordesign.net.
6) I cannot locate my company listing, but it was there last year. If you have not edited your listing in over 5 years, it may have been deleted from
our database and may need to be re-entered. You can either email us at
goto@interiordesign.net to inquire, or go ahead and
create a new listing.
7) How much does it cost to list my company here? There are currently two listing options available: the free, or basic, listing, and
the upgraded Priority Profile, plus two Elite Profile features: the Digital Library
program and the Interior Design TV Video Showcase.
View the features of each
here.
8) When will the printed version of the Buyers Guide be published? Late April.
Back to Top 9) What is the deadline for my company listing to be included in the printed Buyers Guide? February 23.
Back to Top 10) How can I get a copy of the printed Buyers Guide? Back to Top 11) How often may I update my listing? As often as you like. In fact, it is to your advantage to update your listings, and
especially to add new product images, as often as possible: each time a product
is added, it is displayed on the homepage of the Interior Design Go-To Buyers
Guide (goto.interiodesign.net).
Back to Top 12) How many people visit this Web site each month? We are one of the few, if not the only, A&D site to provide statistics that have
been thoroughly vetted and audited by a third-party, the Audit Bureau of
Circulations (ABC). Our June 2009 ABC statement recorded our monthly page
views as 1,093,099.
Back to Top 13) How do I advertise with Interior Design and / or the Interior Design Go-To Buyers Guide. Back to Top 14) I want to suggest a new category or feature. Back to Top 15) I want to report a problem / error. If the problem or error is regarding a Company Profile page or a Product Detail
page, click on the “Report a Problem” link in the top right corner of those pages.
That link will allow you to submit the information and a direct link to the page in
question for our review.
You can also email us at
goto@interiordesign.net.
16) Why isn’t my company showing up in the search? While new listings and/or any changes made to a listing will be published live on
the site immediately, it takes 24 hours for each new account and/or any changes
to be included in the search results.
Back to Top 17) How are the search rankings determined? Companies and products at the top of search results are from our Priority Profile
listings. Following these listings are results sorted by relevancy. The relevancy is
determined by a proprietary algorithm by our search engine with considers
multiple factors within company and product pages.
Back to Top 18) My question is not listed here. Back to Top Designer Swap Shop The Interior Design Designer Swap Shop is a listings site for the following use:
• companies to list sample sales and events
• designers to post items they are interested in selling
• designers to browse and purchase items listed
PLEASE NOTE: While interiordesign.net provides Designer Swap Shop as an online venue
to match and facilitate transactions between buyers and sellers, we are neither a buyer
nor seller of the products or services listed. We do not guarantee the quality or the
credentials of the suppliers or their products listed on the site, nor do we guarantee the
creditworthiness or any other information about the buyers on the site. As a mere
conduit for matching buyers with suppliers, we are not responsible for any transaction
that may occur between you and/or your company and a buyer or seller. We do not
guarantee the quality, safety or legality of the information provided or the products and
services sold. You should exercise as much caution as you would typically exercise with
any purchase or sale of products or services. You agree interiordesign.net and its
affiliates shall not be held liable in connection with the purchase or sale facilitated or
conducted on the site, and hold us and our affiliates harmless from any claim or liability
resulting therefrom.
Back to Top 1) Do I need an account to access the Designer Swap Shop? You do not need an account to view the listings posted to the Designer Swap
Shop, or to contact a seller regarding a listing.
You do need to create an account in order to post a listing to the Designer Swap
shop.
•
If you are a company / manufacturer and want to post sample sale
information, you can create a Designer Swap Shop listing through your
existing Go-To Buyers Guide account. Once you are logged in to your
account, you will see a tab for “designer swap shop listings” on your
company dashboard.It will link to a page explaining how to post a listing,
or edit or delete existing listings.
•
If you are a designer and want to post a listing for items you are
interested in selling, you can create a Designer Swap Shop listing through
your existing “MY BINDER” account. Once you are logged in to your
account, you will see a “Designer Swap Shop Listings” tab in your MY
BINDER homepage. It will link to a page explaining how to post a listing,
or edit or delete existing listings.
o
If you do not already have a MY BINDER account, you will need to
create one. Follow the steps here.
Back to Top 2) I have a MY BINDER account.Do I need to create a new account to post a listing in Designer Swap Shop? No, once you have a MY BINDER account, you will be able to use the same login
to post listings to the Designer Swap Shop. Once you are logged in to your MY
BINDER account, you will see a “Designer Swap Shop Listings” tab in your
homepage.It will link to a page explaining how to post a listing, or edit or delete
existing listings straight from your account.
Back to Top 3) Can a company/manufacturer post a listing in the Designer Swap Shop? Yes, if you are a company/manufacturer, you may post sample sale information
to the Designer Swap Shop.
You can create a Designer Swap Shop listing through your existing Go-To Buyers
Guide account. Once you are logged in to your account, you will see a tab for
“designer swap shop listings” on your company dashboard. It will link to a page
explaining how to post a listing, or edit or delete existing listings.
Back to Top 4)
My company is already listed in the Go-To Buyers Guide. Do I need to create a
new account to post a listing in Designer Swap Shop? No,if you are a company / manufacturer with an existing listing in the Go-To
Buyers Guide, and want to post sample sale information, you can create a
Designer Swap Shop listing through your existing Go-To Buyers Guide account.
Once you are logged in to your account, you will see a tab for “designer swap
shop listings” on your company dashboard. It will link to a page explaining how
to post a listing, or edit or delete existing listings.
Back to Top 5) How much does a listing cost? There is no cost to add a listing to the Designer Swap Shop.
Back to Top 6) How long will my listing be live? Each listing is live for 30 days, or until you remove it through your account.
Back to Top 7) I posted a listing but I don’t see it on the site. A new listing can take up to an hour to appear on the site once you have paid for
your listing.
Back to Top 8) Can I renew my listing? There is currently no way to extend the time that a listing is live on the Designer
Swap Shop. You must re-post the information as a new listing.
Back to Top 9) How can I edit or delete a listing? Once you are logged in to your account, select the “designer swap shop listings”
tab on your account homepage. It will link to a page where you can view, edit,
and delete your listings.
Back to Top 10) I forgot my password. Follow the link to “forgot your password?” on the
login page. Upon entering the
email address you used to create your account, an email with your password
information will be sent to that address. Be sure to check your email filters if
you don’t receive it within the hour.
If you need additional assistance, please email us at
goto@interiordesign.net.
11) My username and password do not work. We will investigate for you. Send us your name, email, and the name of the
company you wish to edit. Email us at
goto@interiordesign.net.
12) I want to report a problem / error. If the problem or error is regarding a Company Profile page or a Product Detail
page, click on the “Report a Problem” link in the top right corner of those pages.
That link will allow you to submit the information and a direct link to the page in
question for our review.
You can also email us at
goto@interiordesign.net.
13) My question is not listed here. Back to Top 
